FAQs
Yes! Check out our 530+ five-star reviews to see what our customers are saying. Our heels are designed with a comfort-first philosphy, not added as an afterthought. Every pair is thoughtfully crafted with features that work together to make genuiely comfortable heels: Lumisoft Memory Foam Insoles that cushion every step, buttery soft leather, stable heel structures, precise heel-to-toe pitch design, and adjustable straps for a better fit. Most of our customers tell us they wear them without any discomfort. Our founder personally tries and tests every single style and can attest also to how surprisingly comfortable they are. That said, every foot is different and not every shoe will fit like Cinderella, which is why we offer 30-day easy returns and exchanges if they are not right for you.
No stress! We've got a 100% Love Guarantee with our 30-day easy returns and exchanges. If the shoes aren't quite right for you, there are two options: for full-priced items you can exchange them or get a full refund. For sale items, you can return them for a store credit. Read our return and exchanges process and policy here: Returns & Exchanges
Most of our styles are standard fitting but come generous in size, and we have plenty of happy customers with wider feet: check out our reviews to see what they're saying! The exception is the Esme Mules which run narrow. If you're unsure, reach out to us and we'll help you find the right style for your feet.
Because we believe in quality over quantity. Our heels are made with premium leather and materials, not cheap PU that cracks after a few wears. Every style is thoughfully designed to be timeless, not trendy, so they'll stay in your wardrobe for years.
Our heels are standard fitting and true to size, whatever you normally wear in other brands is what we recommend. Check our sizing chart for AU, EU, and US conversions plus boots calf measurements: sizing chart link. If you're between sizes, we always recommend going up a size, it's better to have a slightly roomier fit than too tight. Still unsure? Reach out to us with your usual size and we'll point you in the right direction.