Returns & Exchanges

 

Hi beautiful, we are so thrilled to see that you are interested in a pair of fabulous Luminous Assembly heels. 

 

EXCHANGES - Australia

  • If the size is not right for you you can exchange it for a new size if stock is available. 
  • Exchange may be done within 15 days after the date your shoes have been delivered to you.
  • Shoes must be unworn and in perfect unused condition and returned to us with the original undamaged packaging. We recommend you try them on a carpet to ensure they don't get damaged. 
  • Send us an email to returns@luminousassembly.com.au with your order number, your contact details and new size you'd like. 

EXCHANGES -New Zealand

  • Same process as per above but customers are to cover the cost of the return postage. 

 

RETURNS - Australia/New Zealand

  • If you changed your mind and would like to return the shoes fully we can provide a refund (minus any shipping costs).
  • Customers are to cover the cost of the return postage unless shoes are deemed to be faulty.
  • Exchange may be done within 15 days after the date your shoes have been delivered to you.
  • Shoes must be unworn and in perfect unused condition and returned to us with the original undamaged packaging. We recommend you try them on a carpet to ensure they don't get damaged. 
  • Please note shipping fee won't be refunded. Refunds processing can take up to 10 business days after shoes have been returned back. 

 

Please check out our sizing charts for sizes, and read all the shoe description and specifications. If you have any questions feel free to contact us via email at hello@luminousassembly.com.au or via the blue Messenger chat box here. 

Thanks so much for all your support 🥰.

 

 

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