Returns & Exchanges

Hi there, we want you to love your new shoes.

Returns policy in a nutshell: If the shoes are not a perfect fit for you, you can get a refund, store credit or an exchange on full priced items. For discounted items or on sale you can get store credit or exchanges. 

Before you make a decision on whether to keep your shoes or exchange them please read below:

  • Breaking in the shoes: Whilst some shoes may fit you like Cinderella in her glass shoes when you wear them the first time, most shoes require some time to shape to your feet.  We recommend you spend some time wearing them with thick socks at home before you wear them out and about. 
  • Shoes too tight: We recommend you try the shoes first thing in the morning. At night your feet are likely to be swollen. If the shoes feel painfully tight then you would need to go a size up. If the shoes feel only ever so slightly tight they are leather so they will adjust to your feet with time.
  • Shoes too long/big: If you can fit a whole finger or more on the back of your feet/heel then you likely need to go a size smaller. If it's only a small gap we recommend you wear a heel cushion on the back of the heel or try a separate full insole. You can buy this in any supermarket or pharmacy. Or you can buy the heel cushion with us here: https://www.luminousassembly.com.au/products/heel-cushions-and-toe-protectors
 

How to process your returns or exchange

  1. Shoes are to be returned within 30 days from purchase. Make sure the shoes are unworn and in perfect unused condition with their original undamaged shoe packaging.
  2. Send us an email to returns@luminousassembly.com.au with your order number and details of return, exchange or store credit.
  3. Post your return to: Luminous Assembly. PO BOX 9125, Henley Beach South, SA 5022.
  4. Make sure you label the shoes with your name and order number. And please pack the shoes with their respective dust bags and packaging materials to ensure they don't get damaged on the way back. 
  5. Keep your tracking number just in case. 

You can find our full Returns & Exchanges policy here

If you have any questions feel free to contact us via email at returns@luminousassembly.com.au or via the Messenger chat box here. 

Thanks so much for all your support 🥰.