WE ARE OPEN FOR BUSINESS :) - GET FREE STD SHIPPING IN AU + AFTERPAY AVAILABLE

0

Your Cart is Empty

Returns & Exchanges

PEACE OF MIND FOR YOU - FREE RETURNS AND EXCHANGES IN AUSTRALIA

Whilst we love the way our heels fit and feel, the most important thing to us is that you feel the same way.

We completely understand that buying shoes online can be daunting.

We are also aware that we all have different feet! 

What may feel like the most comfortable heels to me, may not feel that way to you.

To give you peace of mind that you either love the way your new shoes fit or if not you can easily return them or exchange them to us for free within Australia.

Of course we prefer exchanges of sizes and are more than happy to send you a new size to you.

 Please note express shipping fee won't be refunded. Refunds processing can take up to 10 business days. 

Please check out our sizing charts for sizes and feel free to contact us via email at hello@luminousassembly.com.au or via the blue Messenger chat box here. 

 

RETURNS OR EXCHANGE POLICY - Australia

Our policy is easy.

You love your shoes - keep them!

If your shoes don't fit quite right - you can exchange them for a new size or ask for a refund within Australia.

The only thing we ask is to refund or exchange within 15 days after the date your shoes have been delivered to you. And that shoes must be unworn and be in perfect unused condition and returned to us with the original undamaged packaging. 

Send us an email to returns@luminousassembly.com.au with your order number, your contact details, the reason for your return or exchange and we will send you a postage label to get the shoes back to us. 

Please note that any exchange or refund will be actioned after the unworn shoes have been returned to us :) Also note that express shipping fee won't be refunded. Refunds processing can take up to 10 business days. 

 

 

JOIN OUR MAILING LIST!